Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rhonda Losey

Rhonda Losey

March 16, 2026

5  out of  5
rating by Rhonda Losey
"Deadra was great, just sorry she had to talk to Harold! LOL"
We responded:
"Thank you for the fantastic review, Rhonda! We are always here to help with your insurance needs here in Carrollton . "
Profile photo of Ashley Rice

Ashley Rice

March 8, 2026

5  out of  5
rating by Ashley Rice
"Amazing customer service. They treated my insurance policy as if it was for their own family. We have five vehicles and homeowners insurance. She worked diligently to make sure every vehicle had the best policy for our needs without any extra unnecessary fluff charges. She was even able to decrease our bill. This is by far the best insurance agency we have ever had."
We responded:
"Ashley, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Mark Smith’s Team!"
Profile photo of Tara Harsin

Tara Harsin

February 20, 2026

5  out of  5
rating by Tara Harsin
"Everyone is great to work with!"
We responded:
"Tara, thank you for your wonderful review of State Farm Agent Mark Smith’s Team!"
Profile photo of Ellen Foster

Ellen Foster

February 12, 2026

5  out of  5
rating by Ellen Foster
"Dedra Green calls me anytime there may be an issue with any of our policies. She has wonderful dogs that need love every time you go in."
We responded:
"Ellen, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Mark Smith’s Team!"
Profile photo of Mark Kearns

Mark Kearns

February 12, 2026

5  out of  5
rating by Mark Kearns
"Quick in and out service, very polite employees."
We responded:
"Thank you for the amazing review, Mark! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Sue Arvin

Sue Arvin

February 12, 2026

4  out of  5
rating by Sue Arvin
"I went to pay my insurance and was greeted by the friendliest pups! Oh, and the agent was nice too!"
We responded:
"Hello Sue, We're delighted to hear about your experience! We're always happy to help so don't hesitate to contact us if you ever need anything. As always, our team (2 legged and 4 legged) are looking forward to your next visit. Hope you visit us again soon!"
Profile photo of alexis collier

alexis collier

February 12, 2026

5  out of  5
rating by alexis collier
"Amazing service! They are always very quick to make changes to my policy with just a quick text. Friendly and not to mention so cheap."
We responded:
"Hello alexis, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you."
Profile photo of Candy Carpenter

Candy Carpenter

February 12, 2026

5  out of  5
rating by Candy Carpenter
"Elizabeth does a great job.. going the extra mile to be sure her clients get what they need!! Great service and communication!"
We responded:
"Greetings Candy, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. As always, our team is looking forward to your next visit. We look forward to seeing you again soon."
Profile photo of Heather Hellard

Heather Hellard

February 12, 2026

5  out of  5
rating by Heather Hellard
"I have the best experience with Elizabeth and her team. They always respond quickly with any request. It's always a pleasurable experience when we have to reach out to them."
We responded:
"Dear Heather, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! Hope you visit us again soon!"
Profile photo of Shiloh Smith

Shiloh Smith

August 19, 2025

5  out of  5
rating by Shiloh Smith
"Dedra was great. She was very professional and helped me with my flood insurance"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of jamie tilley

jamie tilley

August 9, 2025

5  out of  5
rating by jamie tilley
"Dedra is very good at her job, she has got me and my wife some great rates and was very kind and helpful glad I switched to state farm thank u miss Dedra for all our help we appreciate our help ....."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Judith Alejandra

Judith Alejandra

July 24, 2025

5  out of  5
rating by Judith Alejandra
"Dedra Green is really amazing 👏 and She is very helpful"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Tristin Morgan

Tristin Morgan

July 21, 2025

5  out of  5
rating by Tristin Morgan
"We have had the best quality experiences here regarding not only our insurance, but with the whole team as well! Dedra is so knowledgeable and kind, she really helped me to understand each step of my coverages and let me ask as many questions as I needed; all while managing to make me feel as though I was speaking to a friend. This office genuinely cares about their clients, and I cannot recommend them enough!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Danny Mefford

Danny Mefford

February 15, 2025

5  out of  5
rating by Danny Mefford
"Agent Dedre green is very good at her job she's good about explaining things to where I understand them she has an awesome personality and I really enjoy talking to her about my issues she what keeps me coming back"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Jessica Scotti

Jessica Scotti

July 30, 2024

5  out of  5
rating by Jessica Scotti
"The girls in the office are always so professional, kind, and they always have the answers. 10/10 recommend them for insurance. Thank you guys!!"
We responded:
"Thank you so much for the 5 star review, and for your recommendation! I appreciate you taking the time to send this review. Thanks for being a great customer! Mark"
Profile photo of krysti vires

krysti vires

July 24, 2024

5  out of  5
rating by krysti vires
"Dedra is fantastic!! Highly, highly recommend. Absolutely top notch. At my request, Dedra has been checking in with me regularly for months to see if I've had a chance to look over the life insurance info she sent. There were times I would not respond because I got busy or distracted, and other times I would tell her that no, I haven't looked at the info yet. But she's been super friendly the entire time and has never been rude and continued to follow up with me. Today, I called her up for a quote on a different insurance policy and after getting more info, she called me back with all I needed to know, answered all of my questions - I had a TON, and is an absolute pleasure to work with. From one customer service salesperson to another, she's one of the best I have ever had the pleasure to speak with. She's amazing!"
Profile photo of Jackie Satchwell

Jackie Satchwell

July 17, 2024

5  out of  5
rating by Jackie Satchwell
"The best group ever"
We responded:
"Thank you for your 5 star review! "
Profile photo of Tina Gross

Tina Gross

April 29, 2024

5  out of  5
rating by Tina Gross
"I was concerned my bill was too high. I called and spoke to Elizabeth and she went over my account. She was so insightful and pointed out where I could save some money! Thank you!"
Profile photo of Saige Beavers

Saige Beavers

February 6, 2024

5  out of  5
rating by Saige Beavers
"Dedra did great with getting me set up and helping me find a plan that works well for me"
Profile photo of troy stethen

troy stethen

January 24, 2024

5  out of  5
rating by troy stethen
"Helpful"
Profile photo of JB G

JB G

August 23, 2023

5  out of  5
rating by JB G
"These guys are the best. Always helpful and understanding."
We responded:
"Thank you so much for your 5 star review! We strive to always provide individual help and understanding. We appreciate you. "
Profile photo of Breanna Cornetet

Breanna Cornetet

May 26, 2023

5  out of  5
rating by Breanna Cornetet
"Dedra Green & Mark have made my first claim a breeze. Walked me through step by step what needed to be done & made sure everything was finalized with no hassle. I would also like to thank Dedra personally for always going above and beyond to assist and do whatever is needed. She is a wonderful asset to Mark Smith State Farm!!! :)"
Profile photo of chris beard

chris beard

March 20, 2023

5  out of  5
rating by chris beard
"Dedra was absolutely amazing to work with on setting up my life insurance along with my car policy snd renter's insurance. She was as nice and as helpful as you can get."
We responded:
"Chris, thank you so much for your review and mentioning Dedra by name. We are so fortunate to have team members like Dedra taking care of good customers like yourself. Thanks again! "
Profile photo of George Moore

George Moore

January 30, 2023

5  out of  5
rating by George Moore
"Mark Smith State Farm is awesome. They have always treated me fairly, and Mark and his staff have always gone above and beyond to help me. Do some price comparisons. Also, they were on my claims immediately, and didn't try giving me a run around. They paid my claims within a few days. Highly recommend!"
We responded:
"George thank you for your 5 star review. We appreciate you! Thanks for all you do for our community!"
Profile photo of Sharon Campbell

Sharon Campbell

January 18, 2023

5  out of  5
rating by Sharon Campbell
"Great personal service.."
We responded:
"Sharon, thank you for taking your time to respond and giving us a 5 star rating. We appreciate you! Mark"